If pricing a battery, module, or inverter returns an error along the lines of "this equipment does not have any valid pricing options for your account — contact your org administrator," the equipment's pricing option has been configured with market or state targeting rules that exclude the deal's state or sales org.

For example, a battery's pricing option might be set up to exclude a specific state from that pricing tier, which blocks reps in that state from pricing the equipment at all — even though the same equipment prices fine elsewhere.

An admin should go to Settings > Equipment > (Batteries / Modules / Inverters), open the equipment in question, and review the Targeting settings on its pricing option(s) (see Admins: How to Add or Update Pricing and Targeting on Equipment). Confirm the deal's state/market isn't excluded, and adjust as needed.

Note: Targeting changes only apply going forward. If a proposal already exists, click Update Pricing on it after the change to refresh with the corrected targeting rules.