Enerflo

How to resolve the "Sorry, you are not permitted to perform this action" error when submitting a design request, which occurs when the user is not the assigned sales rep…

"Sorry, you are not permitted to perform this action" error when trying to submit a design request

How to fix the Aerialytic electricity_usage validation error (expected a number between 1000 and Infinity but received 0) by attaching or correcting the consumption profile on the design request.

11: electricity_usage: Expected a number between `1000` and `Infinity` but received `0`

Descriptions of design request statuses in Enerflo's internal design queue — In Progress, Pending Approval, Approved, and Cancelled — and what each status means for the rep and designer.

Internal Design Queue - Design Request Statuses

How to approve an internal design queue request in Enerflo, including where to find the approve and request revisions buttons, and how auto-approval works.

How to Approve a Design

The difference between a design team (the people who create solar designs) and a design tool (the software used to create them), with examples like Aurora and Aerialytic.

Design Team vs. Design Tool

How to contact an internal design team or the Aerialytic design team via chat in Enerflo, including where to find the chat for in-progress design requests and how to submit…

How to Contact an Internal Design Team via Chat

How to resolve an equipment unavailability or incompatibility error on a design in Enerflo by checking the targeting rules set on the equipment's pricing option.

Error: Equipment unavailable or incompatible on design

How to identify which design team is assigned to a deal in Enerflo V2 by viewing the design requests section within the deal.

How to Determine Design Team in V2

How to resolve the empty inverter dropdown when uploading a design under Company Design Requests in Enerflo, including checking authorized orgs and inverter targeting settings.

Inverter Dropdown Empty When Uploading a Design Under Company Design Requests

What Enerflo Support can and cannot help with for external design tools like Aurora — including syncing completed designs to Enerflo and resolving mapping errors.

Support for external design tools

How to make the Open/View in Scanifly button appear on a design request by adding the user's Scanifly login email to their V2 integration settings in Enerflo.

How to Enable the 'Open/View in Scanifly' button in Enerflo

How to make post-creation edits to designs in Enerflo, including changing mounting type or roof material on Aerialytic, Aurora, and Scanifly designs, updating the consumption profile, adding or removing a…

How to Edit a Design After It's Been Created

Overview of the battery sizer tool in Enerflo, including how to access it and how to set up grid charging for markets with expensive time-of-use rates or demand charges.

Battery Sizer: Overview, Controls, and Grid Charging

Explains why custom production values on manual (non-integrated) designs get overwritten, and how to get a shading-adjusted estimate instead.

Why a Manual Design's Production Value Keeps Resetting

Enerflo Support

Emilie

Designs

How to resolve the Aurora "401: Restricted Access" error in Enerflo, including confirming you're logged into the correct Aurora account and contacting Aurora support if needed.

Error: Aurora 401 Restricted Access

How to fix the "unsupported inverter configuration" error on an Aurora design in Enerflo by clicking Done in Sales Mode or stringing the inverters together in Aurora Design Mode.

Aurora design array on face 1 has unsupported inverter configuration (no inverter/MLPE)

How to resolve the "404: Something has gone wrong" error when accessing an Aurora proposal from Enerflo, including verifying your integration email and checking design assignment in Aurora.

Error: Aurora 404 when accessing a proposal

How to sync an Aurora design back into Enerflo when it isn't updating, including steps to re-simulate, sync, and manually pull the design image if it doesn't appear automatically.

Syncing an Aurora Design to Enerflo

Why an Aurora design shows 0% offset in Enerflo and how to fix it by attaching the correct consumption profile to the design card.

Aurora Design Showing 0% Offset

How to fix the "Internal Server Error" when importing an Aurora design into Enerflo, including checking the project ID format and handling existing linked accounts.

Error: Internal Server Error when importing an Aurora design

How to manually add and price battery equipment to an Enerflo design card when it doesn't sync automatically from Aurora, including the battery-only deal workflow.

Aurora batteries not syncing to Enerflo — how to ensure batteries appear in your design and pricing

How to troubleshoot the "Something has gone wrong" error that appears when clicking Design Mode on an Aurora design.

Error: "Something Has Gone Wrong" Clicking Design Mode (Aurora)

Aurora Designs

How to resolve the "Unable to Create AI Design" error in Aerialytic, including common causes like missing satellite imagery or a misaligned map pin, and alternative design options.

Error: "Unable to create AI Design" in Aerialytic

Whether a single Aerialytic design can cover multiple buildings on one property, and how to handle detached structures or locations that require a different map image.

Can multiple buildings or structures be included in a single Aerialytic design?

How to resolve the "Internal Server Error" when running an Aerialytic design in Enerflo by removing apostrophes from the city name in the lead address.

Error: Internal Server Error when running Aerialytic design

Aerialytic's available design support hours, including regular weekly hours and limited Sunday coverage, plus typical design turnaround times under normal and high-demand conditions.

Aerialytic Designer Hours

Complete walkthrough of Aerialytic Designer Mode, including how to edit roof segments, label edges, add obstacles and trees, run shading, configure fire setbacks, edit mounting type and roof material, and…

Aerialytic - Designer Mode

Articles relating to the Aerialytic design tool

Aerialytic Designs

How to troubleshoot the "No solo user found with email" error when submitting a SOLO design request, including checking the integration email and verifying the user's account association in Solo.

No SOLO User Found When Submitting a Design Request

How to request a revision on a SOLO deal, including where to find the designer chat in Solo and how to submit a revision request from within the Solo proposal.

How to Request a Revision on a SOLO Deal

How to clear the red triangle error on a Solo design in Enerflo that reads "Enerflo did not receive required data from Solo" by toggling the auto-save button in the…

Red Triangle error on Solo Design: "Enerflo did not receive required data from Solo."

Troubleshooting common Solo design errors in Enerflo, including email/phone validation errors, missing Solo company mapping, and company ID mismatch issues.

Troubleshooting Common Solo Design Errors

How to resolve the "Solo is having issues creating your design" error in Enerflo by toggling the auto-save button off and back on in the Solo proposal.

Solo is Having Issues Creating Your Design

Solo Designs

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.